Our candles are handcrafted with great care and dedication by our talented team of Candle Creators. Due to the artisanal nature of our process, you may occasionally notice slight imperfections such as minor frosting, small air bubbles, or uneven surfaces (sometimes called “cauliflowering” or “cratering” both of which can be common in soy candles). These unique features are a testament to the handmade quality of our products and do not affect the performance or safety of the candles.

We take pride in our inclusive team, where individuals with varying abilities contribute their skills and creativity to every candle we produce. Each candle is a unique piece of art, reflecting the passion and hard work of our diverse Candle Creators. We believe that these small imperfections add to the charm and individuality of our candles, making each one truly special.

If you ever have concerns about a specific candle, or the imperfection is so great the candle cannot be enjoyed, please feel free to reach out to our support team, and we’ll be happy to assist you.

When you experience the scent of a candle, you’re actually enjoying a complex blend of different layers of fragrance. These layers are referred to as top notes, middle notes, and base notes. Think of them as the different stages of a beautiful fragrance symphony!

Top Note:
The top note is the first impression you get when you light your candle. It’s the initial burst of fragrance that quickly fills the room. These scents are usually light and fresh, designed to capture your attention immediately. Common top notes include citrus, herbs, and light fruits. In our ‘Brunch’ candle, you might notice a bright, fruity aroma as the top note.

Middle Note:
After the top note dissipates, the middle note emerges, creating the heart of the candle’s fragrance. This layer is more complex and lasting than the top note, often including floral, fruity, or spicy scents. The middle note is what you will enjoy the most during the candle’s burn. For instance, our ‘Brunch’ candle has a delightful mix of light fruits that shine as the middle note, providing a fuller, richer fragrance experience.

Base Note:
Finally, the base note rounds out the fragrance and adds depth and staying power. These scents are typically rich and long-lasting, lingering long after the candle is extinguished. Common base notes include woods, musk, and vanilla. In our ‘Brunch’ candle, you’ll find the comforting and grounding notes that linger, giving the candle its signature lasting impression.

Together, these notes create a layered and evolving scent experience that makes our candles truly special. Enjoy discovering each layer as your candle burns and transforms the ambiance of your space!

The burn time of our candles is based on standard testing conditions, but several factors can influence the actual burn time you experience:

1) Burning Duration: Our burn time estimates are based on a standard 4-hour burn session. Burning your candle for shorter or longer periods can affect the total burn time.

2) Wick Trimming: Always trim the wick to 1/4 inch before each burn. A longer wick can cause the candle to burn faster.

3) Environment: Drafty areas or places with inconsistent temperatures can cause the candle to burn unevenly and more quickly.

4) First Burn: Allow the wax to melt to the edges of the container during the first burn. This helps prevent tunneling, which can shorten the overall burn time.

That will vary from person to person, household by household! We try to make candles available for our customers in 2 different sensitivities. If you find that you love burning candles but the ones you get from a store are too harsh, try our 50% candles — same great aroma, half the intensity that a typical candle provides.

If it’s just ambiance you’re looking for, try one of our unscented candles!

See our burn & care page for recommendations.

We use the USPS to ship either via “Ground Advantage” or “Priority” using our 6×6 boxes. The shipping times are estimates only, but the USPS has been very reliable. You will also get a tracking confirmation once the shipment is dropped off.

Please see the Return Policy page and reach out to support if you have any specific questions.

Yes, we offer various discounts and promotions throughout the year. Sign up for our newsletter to stay updated on the latest deals.